FREQUENTLY ASKED QUESTIONS
Last updated: September 11, 2026
Below you can find answers to frequently asked questions about our product, ordering, shipping, returns, and customer service.
1. WHAT IS THIS PRODUCT USED FOR?
This telescopic ratcheting wrench is designed to provide additional reach and leverage when loosening or tightening nuts and bolts.
It is particularly useful for automotive maintenance, workshop tasks, equipment repair, and situations where ordinary short-handled tools may not provide sufficient reach or leverage.
2. WHAT ARE THE MAIN ADVANTAGES OF THE WRENCH?
The wrench combines a ratcheting mechanism with an extendable handle.
Its design helps users:
• Reach fasteners in difficult positions
• Apply additional leverage when necessary
• Work more efficiently without repeatedly repositioning the tool
• Perform a range of automotive and workshop maintenance tasks
3. CAN THE HANDLE BE EXTENDED?
Yes.
The telescopic handle is designed to extend when additional reach or leverage is required.
Always ensure that the handle is correctly positioned before applying force.
4. DOES THE WRENCH HAVE A RATCHETING FUNCTION?
Yes.
The ratcheting mechanism allows repeated tightening or loosening movements without completely removing and repositioning the tool after every turn.
This can be particularly useful when working in confined spaces.
5. WHAT TYPE OF WORK IS IT SUITABLE FOR?
The product is suitable for many common workshop and maintenance applications, including:
• Automotive maintenance
• Mechanical repair
• Workshop use
• Equipment maintenance
• Tightening and loosening compatible nuts and bolts
Always use the appropriate compatible attachment and follow normal tool safety procedures.
6. IS IT SUITABLE FOR PROFESSIONAL USE?
The product can be used for workshop and maintenance tasks where its specifications are suitable for the intended application.
Users should always ensure that the tool is appropriate for the required task before applying significant force.
Professional users should follow applicable workshop and safety procedures.
7. WHAT IS INCLUDED IN THE PACKAGE?
The package includes the product and the components shown and described on the product page.
Please review the product page before ordering to confirm the exact package contents included with the selected product configuration.
If you receive an incomplete package, please contact us with your order number.
8. HOW SHOULD I USE THE PRODUCT SAFELY?
Before use:
• Inspect the tool for visible damage
• Make sure all adjustable parts are securely positioned
• Use compatible attachments
• Keep the tool correctly aligned with the fastener
• Avoid using excessive force beyond the intended application
• Wear appropriate protective equipment where required
Do not use a damaged tool.
9. DO YOU SHIP TO GERMANY?
Yes.
We currently ship orders to customers in Germany.
10. DO YOU SHIP TO AUSTRIA?
Yes.
We currently also ship orders to customers in Austria.
11. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within:
1–3 business days
Orders are processed Monday through Friday.
Orders placed on weekends or applicable public holidays normally begin processing on the next business day.
12. HOW LONG DOES SHIPPING TAKE?
After dispatch, estimated shipping time is normally:
7–15 business days
This estimate currently applies to both Germany and Austria.
13. WHAT IS THE TOTAL ESTIMATED DELIVERY TIME?
The total estimated delivery time is normally:
Processing:
1–3 business days
Shipping:
7–15 business days
Total:
8–18 business days
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather, transportation disruption, or other circumstances outside our reasonable control.
14. WILL I RECEIVE TRACKING INFORMATION?
Where tracking is available for the selected delivery method, tracking information will be provided after the order has been dispatched.
Please note that tracking information may take some time to become active after the carrier receives the shipment.
15. WHAT SHOULD I DO IF MY ORDER IS DELAYED?
If your order has not arrived significantly after the estimated 8–18 business day delivery period, please contact our customer service team.
Please provide your order number so that we can review the available tracking and shipping information.
16. WHAT SHOULD I DO IF MY TRACKING HAS NOT UPDATED?
Tracking information can occasionally take time to update.
A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.
If tracking has not changed for an unusually long period, please contact us for assistance.
17. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
Please contact us as soon as reasonably possible.
When contacting us, please provide:
• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the packaging where relevant
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
18. WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
If you receive a product that differs from the item you ordered, please contact us promptly.
Please provide your order number and photographs of the product received where appropriate.
We will review the issue and arrange an appropriate remedy.
19. CAN I RETURN MY ORDER?
Eligible products may be returned in accordance with our Refund Policy and applicable consumer law.
Please review our Refund Policy for detailed information about:
• Withdrawal rights
• Return eligibility
• Return instructions
• Refunds
• Damaged or defective products
Please contact us before sending a return.
20. DO EU CUSTOMERS HAVE A RIGHT OF WITHDRAWAL?
Consumers in the European Union generally have a statutory right to withdraw from eligible distance purchases within 14 days, subject to applicable legal conditions and exceptions.
Our Refund Policy provides further information about how to exercise applicable withdrawal rights.
21. HOW WILL I RECEIVE MY REFUND?
Approved refunds are normally issued using the original payment method.
After a refund has been issued, the time required for the funds to appear may depend on the bank or payment provider.
22. CAN I CHANGE MY DELIVERY ADDRESS AFTER ORDERING?
Contact us as soon as possible if you notice an error in your delivery address.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once the order has entered the processing or shipping stage.
23. CAN I CANCEL MY ORDER?
If your order has not yet been dispatched, please contact us as soon as possible.
Whether immediate cancellation is possible depends on the current processing status of the order.
Mandatory statutory consumer rights remain unaffected.
24. HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact us through the Contact page on iqyxbo.shop.
When contacting us about an existing order, please include your order number whenever possible so that we can assist you more efficiently.
25. WHO OPERATES IQYXBO.SHOP?
iqyxbo.shop is operated by:
JT HOLDINGS ApS
CVR:
28659350
Registered Address:
C/O People In Focus
Strandvejen 100
2900 Hellerup
Denmark
Website:
iqyxbo.shop