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SHIPPING POLICY
Last updated: September 11, 2026
This Shipping Policy explains how orders placed through iqyxbo.shop are processed, shipped, and delivered.
1. STORE OPERATOR
iqyxbo.shop is operated by:
JT HOLDINGS ApS
CVR: 28659350
C/O People In Focus
Strandvejen 100
2900 Hellerup
Denmark
Store Name: iqyxbo
Website: iqyxbo.shop
2. SHIPPING DESTINATIONS
We currently ship orders to customers in:
• Germany
• Austria
Orders can only be delivered to valid addresses within the countries currently supported by our store.
Customers are responsible for ensuring that the delivery address entered during checkout is complete and accurate.
3. ORDER PROCESSING TIME
Orders are normally processed within 1–3 business days after successful payment confirmation.
Orders are processed from Monday to Friday.
Orders placed on Saturdays, Sundays, or applicable public holidays will normally begin processing on the next business day.
During periods of unusually high order volume, processing may occasionally take slightly longer.
4. BUSINESS DAYS
For the purposes of this Shipping Policy, business days are Monday through Friday.
Business days do not include Saturdays, Sundays, or applicable public holidays.
5. ESTIMATED SHIPPING TIME
After an order has been processed and dispatched, the estimated shipping time is:
Germany:
7–15 business days
Austria:
7–15 business days
Shipping times are estimates and may vary depending on the destination, carrier, seasonal demand, or circumstances outside our reasonable control.
6. TOTAL ESTIMATED DELIVERY TIME
The total estimated time from placing an order to delivery is normally:
Processing:
1–3 business days
Shipping:
7–15 business days
Total estimated delivery time:
8–18 business days
The total delivery period is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
7. ORDER CUT-OFF TIME
Orders placed before 2:00 PM Central European Time (CET/CEST) may begin processing on the same business day.
Orders placed after 2:00 PM will normally begin processing on the next business day.
This does not change the standard processing period of 1–3 business days.
8. SHIPPING COSTS
Applicable shipping charges are clearly displayed during checkout before the customer completes the order.
If free shipping applies to an order, this will be clearly indicated on the website or during checkout.
We do not add undisclosed shipping charges after an order has been completed.
9. ORDER CONFIRMATION
After an order has been placed successfully, the customer will normally receive an order confirmation at the email address provided during checkout.
Customers should review the order confirmation carefully.
If any information is incorrect, please contact us as soon as possible.
10. SHIPPING CONFIRMATION
Once an order has been dispatched, a shipping confirmation may be sent to the customer by email.
Where available, the shipping confirmation will include:
• Carrier information
• Tracking information
• Shipment status information
11. TRACKING
Where tracking is available for the selected delivery method, tracking details will be provided after dispatch.
Tracking information may require some time to become active after the carrier receives the shipment.
A temporary delay in tracking updates does not necessarily mean that the shipment has been lost.
12. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that the delivery information includes, where applicable:
• Recipient name
• Street name
• House number
• Apartment or unit number
• Postal code
• City
• Country
• Telephone number where required by the carrier
If you notice an error after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered the shipping process.
13. DELIVERY ATTEMPTS
If the recipient is unavailable when delivery is attempted, the carrier may:
• Attempt delivery again
• Leave delivery instructions
• Redirect the parcel to a pickup location
• Contact the recipient
• Return the parcel to the sender
Customers should follow any instructions provided by the carrier.
14. FAILED DELIVERY
A shipment may be returned to the sender if delivery cannot be completed because of:
• An incorrect or incomplete delivery address
• Repeated unsuccessful delivery attempts
• Failure to collect a parcel from a pickup location
• Other circumstances preventing successful delivery
If this occurs, please contact our customer service team.
15. DELIVERY DELAYS
Occasional delivery delays may occur because of circumstances outside our reasonable control, including:
• Carrier delays
• Severe weather
• Public holidays
• Transportation disruptions
• High seasonal demand
• Incorrect delivery information
• Customs or administrative procedures where applicable
If your order has not arrived significantly after the estimated delivery period, please contact us with your order number.
16. LOST SHIPMENTS
If a shipment appears to have been lost in transit, please contact us.
We may need to investigate the shipment with the carrier before confirming the appropriate solution.
If the shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law.
17. DAMAGED SHIPMENTS
Customers should inspect the package and product within a reasonable period after delivery.
If a parcel or product arrives visibly damaged, please retain the packaging where reasonably possible and contact us promptly.
Please provide:
• Order number
• Description of the damage
• Photographs of the product
• Photographs of the packaging where relevant
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
18. INCORRECT PRODUCTS
If you receive a product that differs from the product ordered, please contact us as soon as reasonably possible.
Please provide your order number and, where helpful, photographs of the product received.
We will review the issue and provide an appropriate remedy.
19. MISSING ITEMS
If one or more items are missing from an order, please contact us with your order number.
Where appropriate, we will arrange delivery of the missing item, issue a refund, or provide another suitable remedy.
20. SHIPPING TO GERMANY AND AUSTRIA
iqyxbo.shop currently serves customers in Germany and Austria.
The same standard estimated processing and shipping periods currently apply to both countries:
Processing:
1–3 business days
Shipping:
7–15 business days
Total estimated delivery time:
8–18 business days
Any country-specific delivery conditions will be displayed during checkout where applicable.
21. TAXES AND ADDITIONAL CHARGES
Applicable taxes that we are legally required to collect will be handled in accordance with applicable law.
Any shipping charges payable directly to iqyxbo.shop will be disclosed before the customer completes the purchase.
We do not intentionally impose undisclosed shipping fees after checkout.
22. ORDER CHANGES
If you need to change information relating to an order, please contact us as soon as possible.
We cannot guarantee that changes can be made after an order has entered the processing or shipping stage.
23. ORDER CANCELLATION
If you wish to cancel an order before dispatch, please contact us promptly.
Whether an order can be cancelled immediately may depend on its processing status.
Mandatory statutory withdrawal and cancellation rights remain unaffected.
24. RETURNS AND REFUNDS
Shipping and returns are separate processes.
For information concerning:
• Right of withdrawal
• Returns
• Refunds
• Return eligibility
• Return instructions
• Damaged or defective products
please review our Refund Policy.
Customers should contact us before sending a return so that appropriate return instructions can be provided.
25. CONTACT
For questions regarding shipping or delivery, please contact us through the contact information provided on iqyxbo.shop.
Store:
iqyxbo
Website:
iqyxbo.shop
Legal Operator:
JT HOLDINGS ApS
CVR:
28659350
Registered Address:
C/O People In Focus
Strandvejen 100
2900 Hellerup
Denmark